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At this time we ship only within the United States and accept only PayPal. You can use your credit card quickly and easily through PayPal!

Shipping takes 1-5 days to leave us depending on what you order. We typically ship via United States Postal Service First Class mail, Parcel Post or Priority. For First Class mail and Parcel Post please allow 2-7 business days for your items to reach you. Certain products, such as incense, are made to order, which means you will get the freshest incense around. A large portion of our products are made-to-order which means you may have to wait a little longer for the shipping but it'll be worth the wait!

Due to the nature of the products, we cannot accept returns. Please contact us if you have any questions before making your purchase at thestarshinecompany@gmail.com and we'll happily get back to you as soon as possible. We do want happy customers so if you find anything wrong with your order please contact us immediately so we can make it right!

Refunds will not be granted because you do not like the scent you choose! Affordable sample vials will be available for purchase so you can try before you buy.

Per PayPal's policies, we can only ship to the address you have registered with PayPal. Please make sure that your PayPal address is your correct and current address before placing your order.

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IMPORTANT SHIPPING & HANDLING INFORMATION!!

Due to limitations of the shopping cart software, I am unable to accurately calculate Shipping & Handling charges at the time of checkout. Some purchases may be calculated accurately while others require a refund. If we deem it appropriate any Shipping & Handling fees that are to be refunded will be done so via PayPal.

You are more than welcome to email us for a Shipping & Handling quote at any time! Please put the words Shipping Quote in the subject of your email to thestarshinecompany@gmail.com and include a detailed list of all the items you are interested in. We will do our best to get a quote to you within 24 hours. You may then agree to the Shipping & Handling charges quoted, in which case we will send you a detailed invoice through PayPal to make your buying experience easier! You wont have to go back to the store and put all the items into your cart, well take care of that for you!

And as always if you have any questions please do not hesitate to contact us, we love to hear from our customers!!

10-06-2007 - We reduced our Shipping & Handling fees!! Fewer refunds will be issued. And as always refunds are issued at our discretion. We do our best to charge fair Shipping & Handling! We are NOT trying to make money off of Shipping & Handling charges.
Last Updated: 29 Dec 2008 13:41:37 PST home  |  about  |  terms  |  contact
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