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Why are your incense cones and sticks better?
How soon can I expect to receive my incense?
What makes your perfume oils better than all the others we see online?
Do you double or triple scent your candles?
Do you double or triple scent your incense?


Why are your incense cones and sticks better?
Our incense is actually made fresh to your order. That means it's actually made at the time your order is placed, not beforehand. When you receive it, it will not have been sitting on a shelf for any amount of time. Never. This process does take a little longer, usually 3-5 days. We ship as soon as they are dried, tested and packaged! No one likes to wait a long time for their purchases but waiting for our incense will be worth it! We make our incense using the finest ingredients available on the market today. We use the most concentrated fragrance solution to soak your incense in which provides a more potent fragrance when you burn your incense, unlike some who use a less concentrated fragrance solution to reduce their costs, so they can in turn offer their incense at lower prices. This is NOT wholesale quality incense. Our incense is made by hand to ensure quality, no machines, no unnecessary soaking, no weak solution mixtures, only the best! We also, test a cone or stick from each batch made to test them out to make sure they meet our high standards, don't worry though we make extra from each batch from testing. After our incense has been soaked, we place it out to air dry. We will not use any artificial method for drying the incense. By air drying we ensure that the fragrance is maturing properly and will burn perfectly and smell great! When they have dried sufficiently, we test burn a sample for quality then we package them up, label them and ship them straight to your door. It is important to us to know our products. We are dedicated to continuous learning when it comes to our products. We don't drop ship our incense, we don't order wholesale and mark up our incense, we have learned how to create amazing incense and I am positive if you try our incense today, you will not be disappointed. No gimmicks, no tricks, just quality hand dipped incense at an honest price.

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How soon can I expect to receive my incense?
Since all of our incense is made when you place an order, it can take up to 5 business days to ship. This is because of our unique Hand-Dipping process which ensures the best quality and freshest incense around.

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What makes your perfume oils better than all the others we see online?
Most, not all, of the perfume oils you see for sale online are "Cosmetic Grade" oils. What this means is the seller has rebottle the cosmetic grade oils from the manufacturer, marks them up and sells them to you. They are chemicals straight from the manufacturer and can irritate some skin types. Our Perfume Oils will have you smelling great all day long! Our oils are blended with Skin Soothing Oils and Vitamin E, both of which are great for your skin and wont clog pores. They also help enhance the fragrance and its staying power. With our oils, youll get the benefits of great fragrance without having to put unnecessary harsh chemicals directly on your skin.

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Do you double or triple scent your candles?
Simply put, no we do not. Do we use the maximum amount of fragrance in our candles? Not always! The reason for this is because scent strength can vary. We test each and every candle we craft to make sure the strength is appropriate but most importantly that the candle burns correctly and safely. Triple scenting is a sales gimmick. At The StarShine Company we avoid sales gimmicks and tell our customers the truth when it comes to products. We know that being honest about our products will allow us to sleep at night. Providing quality products is more important to us that "making a sale". Our candles are "Perfectly Scented" meaning they will fill your home with the fragrances you love. A candle that is over scented can be unsafe or burn improperly. *Never leave a burning candle unattended!* *Keep away from Pets and Children!* *Trim wicks to 1/4 inch* *Do not burn your candle all the way to the bottom, stop when 1/2" wax remains. *Burn candle for 1 hour per diameter inch. Example: Our Jelly Jars are 2.5" Diameter - burn for approximately 2.5-3 hours.*

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Do you double or triple scent your incense?
Another thing that makes us different is we aren't going to try any sales gimmicks on you or try to deceive you into thinking you are getting something you are not. Incense sticks or cones can only hold so much fragrance. It's like a sponge, when it has soaked up all the fragrance it can, it's done. This process usually takes less than 24 hours but tons of crafters soak from anywhere from 6 hours to 7 days! This is just a waste of time and totally unnecessary. We soak our incense at least 24 hours just to make sure the incense has soaked up every tiny drop of fragrance it can manage. We also have a unique process to help it along. Those who double dip or triple dip may or may not actually be dipping the incense multiple times, but if they do, it is completely unnecessary. The "Double Scented" or "Triple Scented" is just a sales gimmick.

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Last Updated: 29 Dec 2008 13:41:37 PST home  |  about  |  terms  |  contact
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